Privacy Policy

Totum Digital (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This policy explains what information we collect, why we collect it, how it is used, and your rights in relation to that information.

By using our website at totum.nz or submitting a contact form, you agree to the practices described in this policy.

We collect personal information in two ways:

Contact form submissions. When you submit an enquiry through our website, we collect your name, email address, and the content of your message. This information is submitted voluntarily by you.

Website analytics. We use Google Analytics to collect anonymised data about how visitors use our website. This may include your IP address (anonymised), browser type, operating system, referring URLs, pages visited, and time spent on the site. This information is collected automatically via cookies when you visit our site.

We use the information we collect for the following purposes:

• To respond to your enquiry and communicate with you about our services
• To understand how our website is being used and improve the user experience
• To monitor website performance and identify technical issues

We will not use your personal information for any purpose other than those described above without your prior consent.

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect information about your use of this website, which is transmitted to and stored by Google on servers in the United States.

Google may use this data to evaluate your use of the website, compile reports on website activity, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required by law, or where such third parties process the information on Google's behalf.

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on, or by adjusting your browser's cookie settings.

Cookies are small text files placed on your device by websites you visit. We use cookies solely for the purpose of Google Analytics. We do not use cookies for advertising, tracking across third-party sites, or any other purpose.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of some websites.

We do not sell, rent, or trade your personal information to third parties. We will not share your personal information except in the following limited circumstances:

• With Google, as described above under Google Analytics
• Where we are required by law or a court order to disclose information
• Where disclosure is necessary to protect the rights, property, or safety of Totum Digital, our clients, or others

Contact form submissions are delivered directly to our email inbox and are not stored in a database. We take reasonable technical and organisational precautions to protect your personal information from unauthorised access, loss, or misuse.

While we take all reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of data transmitted over the internet.

We retain email correspondence, including contact form enquiries, for as long as is reasonably necessary for business purposes. If you would like your information removed from our records, please contact us and we will action your request promptly.

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to personal information we hold about you
• Request correction of personal information that is inaccurate or incomplete
• Ask us to delete personal information we hold about you, where applicable
• Make a complaint to the Office of the Privacy Commissioner if you believe we have breached the Privacy Act

To exercise any of these rights, please contact us using the details below.

Our website contains links to third-party websites, including our clients' websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us at: